FAQs
1. What is DeligoStore?
DeligoStore is an online store specializing in electric bikes (e-bikes) and electric scooters. We offer a wide range of eco-friendly and efficient electric mobility solutions to enhance your commute and leisure rides.
2. Why choose an e-bike or electric scooter?
E-bikes and electric scooters offer a convenient and eco-friendly mode of transportation. They are cost-effective, reduce your carbon footprint, and make commuting more enjoyable.
3. What types of products do you offer?
DeligoStore offers a variety of e-bikes and electric scooters to suit different preferences and needs. Our products include folding e-bikes, off-road electric scooters, city commuter e-scooters, and more.
4. Are your products suitable for beginners?
Yes, we offer a range of products suitable for beginners. Our electric bikes and scooters are designed to be user-friendly, and many models come with adjustable speed settings to accommodate riders of all experience levels.
5. What is the range and battery life of your e-bikes and scooters?
The range and battery life vary depending on the model. We provide detailed information about each product's specifications on our product pages. Typically, e-bikes can have a range of 20-70 miles on a single charge, while scooters can travel 10-40 miles.
6. Do you offer warranties on your products?
Yes, we provide warranties on all our e-bikes and electric scooters. The duration and coverage may vary by product, so please refer to the product details for specific warranty information.
7. How do I maintain my e-bike or scooter?
Proper maintenance is essential to ensure the longevity of your electric bike or scooter. We recommend regularly checking tire pressure, lubricating the chain, and keeping the battery charged. Refer to our maintenance guide for detailed instructions.
8. Do you offer financing options?
Yes, we offer financing options to make it easier for you to own an e-bike or scooter. You can find more information about our financing options during the checkout process.
9. Can I test ride your products before purchasing?
Currently, we do not offer in-person test rides. However, we provide detailed product descriptions, specifications, and customer reviews to help you make an informed decision.
10. What is your return policy?
Our return policy allows you to return products within 30 days of purchase if they are in unused and resalable condition. Please review our Returns and Refunds Policy for more details.
11. How can I contact your customer support team?
You can reach our customer support team through our Contact Us page or by emailing support@deligostore.com. We're here to assist you with any questions or concerns you may have.
12. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times may vary depending on your location. Please check our Shipping Information page for details.
13. Are your electric bikes and scooters street legal?
The legality of electric bikes and scooters varies by region and local regulations. It's essential to check your local laws and regulations regarding the use of e-bikes and scooters on public roads and pathways.
14. How can I track my order?
You can easily track your order by logging into your DeligoStore account and accessing the "Order Tracking" section. We'll also send you regular email updates regarding your order's status and shipping information.
If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team. We're here to help you enjoy the benefits of electric mobility with our high-quality e-bikes and scooters.
